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Quality Management Information

Care Management Programs

Care Plans

General Member Care Plan
Stroke Care Plan
Cancer Care Plan
High Blood Pressure Care Plan
Diabetes Care Plan
Congestive Heart Failure Care Plan


Special Needs Plan

Model of Care VMP Provider Manual Provider Brochure
2010 Summer Newsletter


Chronic Care Improvement Program

The Chronic Care Improvement Program (CCIP) is a home visit based program. Every year VIVA Medicare Plus targets a chronic disease to be the focus of it CCIP. The disease is selected based on its prevalence in our membership and the opportunity for quality improvement.

The 2010 CCIP focus is on Diabetic members with an HgbA1C of 8.0 or greater. The case manager visits the members every other month to discuss and educate all aspects of diabetes, teach the member how to use a glucometer and encourage the member to work toward measurable goals.

To refer a VIVA Medicare Plus patient to the CCIP contact Customer Service.



HEDIS Measures

Physician Quality Requirements



View the 2009 COPD Guidelines

COPD Right Intervention



View the 2010 BMI Guidelines


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